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Order Fulfilment,
Distribution & Storage
Citicare, powered by Citipost are the UK and Europe’s market leader in eCommerce order fulfilment with a fully integrated warehousing, pick and pack and distribution capability.
We have a large number of services to offer and understand how precious time and resources are to a business.
Encompassing Print Services, Courier Services, Business Consumables, Direct Mail and Waste Management amongst many others, this allows you to outsource the complete process from point of sales inquiry to delivery of a product to the customer. We have found that by outsourcing the smaller processes which are vital to your business there is a positive impact on your core business services. By centralising key business functions, consolidating distribution processes including warehousing and fulfilment, significant savings can be made whilst exceeding existing quality standards. Consolidating ordering makes life easier and allows you greater control over your business. We can combine all or some of the following services for order fulfillment and delivery:
Citicare, Powered by Citipost are passionate about investing in our people.
We have a team that are innovative, highly engaged, passionate, knowledgeable and motivated who benefit from professional development and training resulting in longevity of staff and sickness levels at an all-time low. Happy staff lead to happy customers, and we recognise that our people are key to our loyal and trusted client relationships.
Citicare keeps the customer at the heart of everything we do.
We strive to maintain a customer experience which inspires loyalty by building and sustaining a deep and heartfelt relationship with our clients, employees and partners by understanding and consistently meeting both their rational and emotional needs. We have a dedicated Service Delivery Department whose sole purpose is to ensure the best possible levels of service from our chosen partners and internal operational teams at all times, for all clients and across all products.
Quality of Service at our order fulfilment centers is pro-actively and continually monitored and benchmarked to ensure our customers consistently receive the best possible service and to ensure we continually strive to improve operational efficiencies and service quality for our customers.
